FAQs

Read the product description and available sizes before ordering. If you are unsure, send our team your pet’s neck and chest measurements and the product you are considering. We can help you review the available options.

Follow the care guidance for the specific product. Inspect items regularly for wear and replace damaged items. Supervise your pet with toys, and contact us if you need product-specific advice.

Estimated arrival is 5–15 days after order acceptance. This is an estimate; processing, carrier delays and holidays may affect delivery.

We currently serve customers in the United States. Orders are dispatched from Saint Cloud, Florida.

Standard U.S. shipping is complimentary on every order. No minimum order value is required.

Contact support@lydiamorrison.com with your order number and the delivery details so our team can help you review the shipment.

Please contact us before ordering to confirm whether your address and the selected products can be served by the available carrier.

Contact us as soon as possible with your order number and the requested change. We will confirm what is possible before the order is dispatched.

Send us your order number and the corrected address promptly. Changes depend on the stage of processing and cannot be guaranteed after dispatch.

Please contact our team promptly. We will review the order status and agree the next steps with you.

Use the tracking details supplied for your shipment, if available, or contact our support team with your order number.

Online payment is being configured and is not currently connected. Adding an item to your bag does not place an order or charge you. Contact our team if you need assistance.

If an item arrives damaged, defective or incorrect, contact us with your order number and photographs where possible. We review the circumstances and agree a suitable solution with you.

Returns and exchanges are agreed individually according to the product and circumstances. Contact us before sending an item back. This process does not limit your applicable consumer rights.

Send your order number, product name and the reason for your request to support@lydiamorrison.com, or use the form below. We will confirm the applicable arrangements.

Return shipping arrangements are confirmed with you as part of the individual return or exchange agreement.

Tell us what happened and include photographs where possible. We can help review the item and its intended use; damage during use does not automatically establish a product defect.

Use the account icon in the header to open the account page. Existing customers can sign in or use the password recovery option.

Check the email address you used and try the password recovery link. Contact our team if you still need help.

Visit our Wholesale page and submit an application with your business details, location and the products you are interested in.

Business pricing, quantities and availability are reviewed individually with each enquiry. We will confirm the proposed arrangements before accepting an order.

Contact support@lydiamorrison.com with your proposal and relevant links. Our team will review the enquiry.

Email our team with the product, intended use and the information or image format you need.